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Privacy Policy - Freddo Dont
Privacy Policy
Last Updated: January 2025
Freddo Dont ("we," "us," or "our") operates the website freddodont.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Contact Information:
Company Name: Freddo Dont
Address: 44 Amy Locks West Ben, West Ben, SY23 4LA, United Kingdom
Email: freddodont@gmail.com
Phone: +44 2570 187772
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Fill out contact forms or request quotes
- Book equipment rental or production services
- Subscribe to our newsletter
- Communicate with us via email or phone
This information may include:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information
- Company name (if applicable)
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed
- Referring website addresses
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:
- Remember your preferences
- Understand website usage patterns
- Deliver targeted advertisements
- Analyze website performance
2. How We Use Your Information
We use the collected information for various purposes, including:
- Processing and fulfilling equipment rental bookings
- Providing production and filming services
- Communicating with you about your bookings, inquiries, and requests
- Sending promotional materials and newsletters (with your consent)
- Improving our website and services
- Processing payments and preventing fraud
- Complying with legal obligations
- Analyzing usage trends and customer preferences
- Responding to customer service requests
3. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- Contract Performance: Processing necessary to fulfill our service agreements
- Consent: Where you have given explicit consent for marketing communications
- Legitimate Interests: For business operations, fraud prevention, and service improvement
- Legal Obligation: To comply with applicable UK and EU laws
4. Information Sharing and Disclosure
We may share your information with:
4.1 Service Providers
Third-party vendors who assist us with:
- Payment processing
- Website hosting and maintenance
- Email delivery services
- Analytics and advertising platforms (Google Analytics, Meta Pixel)
- Customer relationship management
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:
- Booking and transaction data: 7 years (for tax and accounting purposes)
- Marketing data: Until you withdraw consent or 3 years of inactivity
- Website analytics: 26 months
6. Your Data Protection Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate information
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at freddodont@gmail.com
7. Cookie Policy
Our website uses the following types of cookies:
7.1 Essential Cookies
Required for website functionality and cannot be disabled.
7.2 Analytics Cookies
Google Analytics: Helps us understand how visitors interact with our website.
7.3 Advertising Cookies
Meta Pixel (Facebook): Used for targeted advertising and conversion tracking.
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information may be transferred to and processed in countries outside the UK/EEA. When we do so, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK/EU authorities
- Adequacy decisions recognizing equivalent data protection standards
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Marketing Communications
With your consent, we may send you marketing emails about our services, special offers, and industry news. You can opt out at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us at freddodont@gmail.com
- Adjusting your communication preferences in your account settings
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes (where appropriate)
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Freddo Dont
Email: freddodont@gmail.com
Phone: +44 2570 187772
Address: 44 Amy Locks West Ben, West Ben, SY23 4LA, United Kingdom
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
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